Advanced Communication Skills

categories: Soft Skills

Communication

Life Improvement

Skills

Strategy

SDG 4: Quality Education

By the end of this course, you will be able to

To lead a peaceful dialogue while talking with others and control your reactions, thoughts, and emotions. Moreover, understanding how to solve clashes.
How to approach conflicts and conversations with self-regulation and confidence. Besides, how to express yourself, and how to be able to create safety zones.
To build effective and constructive conversations without losing relationships, results, and self-management, especially under stress and confrontations.

Course details

3 h 53 m/36 lessons
Last updated: 24/5/2021
Course completion certificate

Course Content

Free lessons

Introduction

1 Minutes

What Is a Conversation?

6 Minutes

Course Objectives

4 Minutes

Elements of Mastering Effective Communication

5 Minutes

1. Advanced Communication Skills

Introduction

1 Minutes

Course Objectives

4 Minutes

2. Basics of Mastering Your Conversations

What Is a Conversation?

6 Minutes

Elements of Mastering Effective Communication

5 Minutes

Element #1: Perception

6 Minutes

Exercise: Different Perceptions

3 Minutes

The Difference Between Attitude & Behavior

8 Minutes

Element #2: The Capacity to Empathize

5 Minutes

Element #3: Types of Impact in Conversation

9 Minutes

Element #4: Separating Facts From Stories

13 Minutes

Element #5: Congruent Body Language

6 Minutes

10.

Practical Tips for Mastering Conversations

10 Minutes

3. The Toolkit for Mastering Your Conversations

The Art of Asking Questions

7 Minutes

Examples for Open-Ended Questions

9 Minutes

Authentic Listening Skills

8 Minutes

The Difference Between Hearing & Listening

9 Minutes

Listening: A Skill or an Attitude?

6 Minutes

Barriers to Listening

5 Minutes

Listening From a Frame of Reference

7 Minutes

Empathic Listening

7 Minutes

Listening Etiquette

4 Minutes

4. Building Safety Techniques During Conflict

What Is a Conflict?

3 Minutes

Behaviors in Unsafe Conversations

8 Minutes

The Dynamics of Conflict

8 Minutes

Tips for Building Safety During Conflict

6 Minutes

Technique No. 1

4 Minutes

Emotional Hijacking

8 Minutes

Techniques No. 2 & No. 3

7 Minutes

Techniques No. 4

4 Minutes

Techniques No. 5

5 Minutes

10.

Techniques No. 6

7 Minutes

11.

Assertive Communication Style

5 Minutes

12.

Barriers to Assertiveness

2 Minutes

13.

Steps for Practicing Assertiveness

4 Minutes

14.

How to Say 'No'

4 Minutes

15.

Course Wrap Up

5 Minutes

About this course

This course acts as a solution for communication issues and clashes happening between people. It will help you to manage your reactions, thoughts, and feelings throughout different situations. Also, it explains several techniques to handle different situations and how to react to them, so you can reach the best results without losing anyone. Moreover, it will help you to know the differences and the meaning of peaceful dialogue and disagreements. This course is delivered in Arabic.