By the end of this course, you will be able to
Identify the difference between upselling techniques and cross-selling tactics, and learn the difference between sales acumen and business acumen.
Define what blended retail is and link retail KPIs to sales performance as well as learn how to handle demanding customers and difficult situations.
Explain the language of luxury service and define its importance in communicating with customers as well as learning to think in a consumer-centric way.
Course details
- 1 h 2 m/6 lessons
- Last updated: 9/1/2023
- 1 learning resources
- Course completion certificate
Course Content
Course Introduction
Course Introduction
Retail KPI to: Evaluate Sales Data
Retail KPI To: Assess Customer Habits and Behavior & Commercial
Advanced Selling Skills: Part One
Advanced Selling Skills: Part Two
Course Recap
About this course
If you work in sales, you should develop self-discipline, negotiation, determination, and perseverance skills as essential selling techniques. Therefore, ACG (Abdin's Consultancy Group) is collaborating with Almentor to shed light on the "Retail Transformation Program", which focuses on helping your team think in a consumer-centric way and scaling the team in cross-selling and up-selling to increase profitability.
Course requirements and prerequisites
There are no requirements for this course. Your interest in the topic and your commitment to learning are all you need to achieve the utmost benefit from this course.
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