By the end of this course, you will be able to
What the concept of service is, the different classifications for different types of services, and what service management is and what its different types are.
What the difference between a customer and user is, what the definition of a process is and why we need processes, and what is meant by process enablers.
How to secure an end-to-end service successfully, what the difference between a role and a job title is, and what the RACI matrix is and how to make use of it.
Course details
- 0 h 28 m/8 lessons
- Last updated: 1/10/2017
- Course completion certificate
Course Content
Understanding service concept
Understanding service concept
Defining service management
Customer versus User
Types of services
What is a process ?
Process enablers
Role versus Job title
RACI Matrix
About this course
This course is your key to success whether you are already working in a company, have your own business, or are just about to start your entrepreneurship venture. Join this course and get a basic understanding of service and service management. By the end of this course, you will be able to tell service types apart, and you will gain the necessary skills to know your customers, manage your service, and deliver from end-to-end.
Course requirements and prerequisites
This course requires a basic understanding of the English language.
Mentor
Amr ElHariry
CEO ITMEA / ITEgyptCorp
54,283 Learners
6 Courses
