categories: Soft Skills
Level: General
Course Language: Arabic
Understand the difference between coaching and counseling, and the role each plays in training and developing employees, as well as how a leader manages complex workplace situations while maintaining a healthy work-life balance.
Develop coaching skills and the ability to build strong relationships with your team through effective communication and demonstrating empathy.
Apply the six rules of active listening to improve the quality of interaction and communication, with a focus on deeply understanding your teamâs challenges.
Use the GROW Model for setting goals and helping your team achieve them through specific and focused steps.
Recognize the importance of feedback and apply the sandwich strategy to provide constructive feedback that enhances team performance.
Learn the five conflict resolution strategies and implement effective conflict resolution steps to improve the work environment and enhance team collaboration.
Free lessons
Steps to Build Rapport
The Importance of Effective Listening
Conflict Causes
1. Coaching Fundamentals Intro
Course Introduction
The Difference Between Coaching and Counseling
2. Building Rapport
Steps to Build Rapport
Showing Empathy to Build Rapport
Communication Importance to Build Rapport
Tips to Build Rapport
3. Listening Skills
The Importance of Effective Listening
The 6 Rules for Effective Listening â
Listening Skills Activity
4. Asking Questions
Types of Questions
5. Goal Setting
GROW Model 1
GROW Model 2
6. The Art of Giving Feedback
The Importance and Steps of Giving Feedback
The Sandwich Feedback
7. Counseling Steps and Process
Counseling Steps & Tips
8. Conflict Resolution
Conflict Causes
5 Conflict Resolution Strategies
Steps for an Effective Conflict Resolution
Course Wrap Up
Leadership through coaching has become essential for leading and managing teams, as well as building cohesive teams and successful work environments. The role of a leader requires training and guiding the team toward goals, developing their skills, and motivating them. This course is specifically designed for leaders who seek to enhance their leadership coaching and effective training abilities by gaining a deeper understanding of the core elements that form the essence of the relationship between the leader and their team. Throughout this course, you will discover the tools and strategies you need to build strong relationships, foster trust, and empower teams through support and guidance. We begin by understanding the key differences between coaching and counseling, and how each can contribute to individual development based on their needs. You will learn the steps to build successful professional relationships with your team and colleagues, the importance of emotional intelligence and flexibility, and the role of empathy in effective communication, which strengthens bonds and motivates the team to achieve shared goals. We will dive deeply into active listening skills, where you will learn the six rules that enable you to better understand others, an indispensable skill for any leader looking to improve the quality of communication with their team. In addition, you will learn about the types of questions you can use to encourage deep thinking and fruitful discussions, which are foundational to the GROW Model for goal setting and effective guidance. As for feedback, you will learn how to provide it in ways that enhance performance and motivate the team to continuous improvement, using the sandwich strategy that combines constructive criticism with positive reinforcement. No leaderâs skills are complete without knowing how to handle conflicts, so we will address the causes of conflict in work environments and the best strategies to resolve them effectively. You will learn about the five conflict resolution strategies and how to apply effective conflict resolution steps to maintain a harmonious and productive work environment. By the end of this course, you will be able to activate essential coaching skills that will enable you to lead your team toward success and excellence, thanks to effective communication methods, the ability to build strong relationships, and innovative ways to resolve conflicts. This course is not just training; it is a journey to redefine the leaderâs role in building exceptional teams.
There are no requirements for this course. Your interest in the topic and your commitment to learning are all you need to achieve the utmost benefit from this course.
People and Culture Consultant, Life and Career Coach
123 Learners
1 Course