By the end of this course, you will be able to
The key concepts and foundational principles of design thinking, together with understanding the mindsets of a design thinker and what the process involves in detail.
The methods and tools one should apply for solving problems creatively, in addition to the set of skills one needs to develop to embrace design thinking mindsets.
Needed methodologies and tools for co-creating an improved customer experience and how to improve personal effectiveness by becoming a more empathetic service provider.
Course details
- 4 h 24 m/54 lessons
- Last updated: 16/3/2022
- 9 learning resources
- Course completion certificate
Course Content
Introduction to Design Thinking Methodology
Design Thinking Definition
Design Thinking as a Human-Centered Approach
Design Thinking VS Traditional Thinking
Creative & Analytical Brain
Design Thinking Characteristics
Introduction to Design Thinking Methodology
Design Thinking Definition
Design Thinking as a Human-Centered Approach
Design Thinking VS Traditional Thinking
Creative & Analytical Brain
Design Thinking Characteristics
Misconceptions About Design Thinking
Activities
Design Thinking Features
Design Thinking Framework
Traits of a Design Thinker
Design Action Plan (1)
Design Action Plan (2)
Design Action Plan (3)
Design Thinker's Mindsets
Asking the Right Questions
Types of Effective Questions (1)
Types of Effective Questions (2)
Whom to Ask? (1)
Whom to Ask? (2)
Express Your Ideas Through Drawing
Benefits of Drawing
The Exploration Phase
The Prototyping Phase
Empathize: Phase 1 of Design Thinking
Empathize Through Immersion
Empathy Methods & Tools
How to Empathize?
Gathering Feedback
User Persona Definition
User Persona Templates
Empathy Map
Empathy Map Examples
Define: Phase 2 of Design Thinking (1)
Define: Phase 2 of Design Thinking (2)
Design Brief
Stakeholder Map
Customer Journey Examples
Context Map
Opportunity Map
Ideate: Phase 3 of Design Thinking
Motivating Creativity
Ideation Methods
Initial Exploration Techniques
SCAMPER Technique
"What If?" Technique
Convergence Techniques (1)
Convergence Techniques (2)
Convergence Techniques (3)
Prototype: Phase 4 of Design Thinking
Test: Phase 5 of Design Thinking
Group Activity
Design Success Factors
Course Wrap-up
About this course
The moment anyone hears about design thinking, they become under the impression that it is an exclusive property of designers. In fact, this methodology has gained a momentum over the years that leading brands and reputable educational institutions adopted it as a main problem-solving technique. In light of that, we introduce you to this comprehensive design thinking guide. Throughout the course, you will learn about the technique from the very beginning, explore what the process involves firsthand, and, most importantly, discover why it really matters.
Course requirements and prerequisites
This training course requires a fair level of the English language.
Mentor
Amr Al-Awamry
Assistant Professor
2,161 Learners
2 Course
