By the end of this course, you will be able to
Identifying obstacles to time management, how to manage time effectively, and what are the barriers to effective listening and communication by giving examples of nonverbal communication.
Differentiating between assertion, non-assertion, and aggression as well as between ‘working in a team and ‘teamwork’.
Defining emotional intelligence and naming its models as well as understanding communication skills, telephone etiquette, and the four phases of team development.
Course details
- 2 h 29 m/24 lessons
- Last updated: 27/11/2022
- 1 Quizzes
- Course completion certificate
Course Content
Course Introduction
Communication Skills Overview
Means of Communication: Non-Verbal Communication
Course Introduction
Communication Skills Overview
Effective Communication Obstacles
Means of Communication: Non-Verbal Communication
Means of Communication: Verbal Communication
Hearing vs. Listening
Characteristics of Effective Listening
Telephone Etiquette
Assertiveness Levels: Non-Assertion
Assertiveness Levels: Aggression
Assertiveness Levels: Assertion
Assertive Requests
Types of Assertion
Teamwork Basics
Teamwork Phases
Emotional Intelligence: Overview
Emotional Intelligence: Goleman's Competencies Model
Emotional Intelligence: Conclusion
Time Management: Overview Part One
Time Management: Overview Part Two
Time Management: Obstacles
Time Management: Lifetime Facts
Time Management: Planning
Time Management: Time Savers - Course Wrap Up
About this course
Day-to-day stress and time management are considered to be among the top hurdles and challenges for healthcare workers. This course is prepared to help you encounter the daily grind of handling challenging circumstances and know more about the essential skills for a successful career in healthcare, dealing with teamwork, communication skills, time management, problem-solving, and listening skills.
Course requirements and prerequisites
• Medical background is advisable
• Good English proficiency
Mentor
Ayman Mekkawy
Medical Management Consultant
24,041 Learners
8 Courses