Identify principles and philosophy behind total quality management and recognize the importance of ISO certification in quality management, in addition to implementing and maintaining the ISO standards.

Identify indicators of poor-quality performance, consequences of poor quality on organizations, and strategies to overcome and prevent poor-quality performance. Furthermore, you will integrate quality into the organization's processes and activities and identify the leadership's role in driving quality implementation.

Explore Deming's principles, understand the negative factors that hinder quality, and use strategies to overcome the seven deadly diseases.