categories: Business & Professional Skills
Level: General
Course Language: Arabic
Learn about the basic rights of customers in the banking sector.
Identify common banking problems and how to address them.
Learn about the regulations and protections available to customers in the banking sector.
Learn how to communicate effectively with banks and resolve disputes.
Gain knowledge about customer rights in digital banking and the impact of technology on them.
Apply banking protection principles in daily interactions with banks, to ensure customers’ financial rights.
Free lessons
Learning Objectives
1. Basics of Customer Rights Protection
Learning Objectives
Know Your Banking Rights
Customer Protection: Your First Defense
2. Principles of Customer Rights in Banking
Key Principles for Banking Customer Rights
Understand Your Rights and Banking Terms
3. Smart Banking Awareness
Essential Banking Tips for Your Safety
Protect Your Data and Cards: Golden Rules
Spot and Avoid Banking Fraud
4. Complaints and Effective Bank Communication
How to File a Bank Complaint
Customer Rights Units and Central Bank Role
5. Practical Solutions to Banking Issues
Banking Challenges: Solutions and Lessons
6. Digital Banking and Your Rights
Digital Banking: Protect Your Data and Rights
7. Competition Protection in Banking
Competition’s Role in Safeguarding Your Rights
Dealing with banks has become an essential part of our lives, whether we save our money, invest it, or use digital banking services. But have you ever thought about your rights as a customer? Did you know that there are laws that protect you and guarantee your rights? And how can you protect your money and deal with any banking problem? In this course, we will learn about these rights and how to benefit from them to protect yourself and your money in light of advanced digital transformations. You will learn about the basic principles of customer protection set by banking institutions and the Central Bank, which aim to ensure transparent and fair dealings for all parties. The course also provides practical tips and golden rules to protect your financial data and bank cards, along with effective strategies to avoid falling victim to fraud. You will also discover how to file a bank complaint in official ways that guarantee your rights, while understanding the role of customer protection units and the Central Bank in resolving disputes and ensuring your rights as a consumer. In addition, the course will highlight the importance of competition in the banking sector and its role in improving services and protecting customers, as well as reviewing lessons learned from previous banking problems to avoid their recurrence. Finally, the course will address the topic of digital banking and how to protect your data and rights in the digital age. This is not just an educational course, it is a practical guide that you can rely on to ensure that you deal with banks with confidence. Join us and get ready to change the way you think and deal with banking!
There are no requirements for this course. All you need to get the most out of this course is your interest in the subject matter and your desire to learn.
Professional Banker and Certified Trainer
1,257 Learners
4 Courses