Conflict is inevitable. We all face conflict situations at some point in our personal or professional lives. Different personalities do clash sometimes, whether it is workplace stress, poor leadership, or just different points of view. The reasons are countless. Is conflict good or bad? And when does a situation qualify to be a workplace conflict? Our mentor (Fadi Serry Eldin), with over 23 years of experience in training solutions design and delivery, will answer these questions. By the end of this course, you will not only have answers to these questions but will also have a solid step-by-step conflict resolution process to more successfully resolve workplace conflict and help you build a positive work environment.