Year One Quality: Principles of Total Quality Management

categories: Business Management

Business

Management

SDG 8: Decent Work and Economic Growth

By the end of this course, you will be able to

Get familiar with the history and development of quality management concepts and the standards that contributed to their development over time and understand the importance of providing products and services with the highest levels of quality.
Use tools such as the SIPOC chart, Control chart, and Pareto chart to analyze and improve organizational processes. You will also be able to analyze data and make strategic decisions based on evidence and information.
Gain a comprehensive understanding of the components of TQM, quality dimensions, and ISO standards, and will be able to apply these concepts in your organization to ensure quality and sustainability goals are achieved.

Course details

3 h 36 m/37 lessons
Last updated: 8/1/2024
Course completion certificate

Course Content

Free lessons

Course Introduction

8 Minutes

First Quality Definition

7 Minutes

Second Quality Definition

5 Minutes

Third Quality Definition

7 Minutes

1. Different Quality Definition

Course Introduction

8 Minutes

First Quality Definition

7 Minutes

Second Quality Definition

5 Minutes

Third Quality Definition

7 Minutes

Fourth Quality Definition

10 Minutes

Stages of Development of Quality Science

5 Minutes

SIPOC Plan (Part 1)

7 Minutes

SIPOC Plan (Part 2)

5 Minutes

Outputs

9 Minutes

10.

Components of Total Quality Management

9 Minutes

11.

Quality Management Intervention Procedures

5 Minutes

2. Quality Aspects and Dimentions

Quality Aspects

10 Minutes

Quality Dimentions 1

11 Minutes

Quality Dimentions 2

6 Minutes

Quality Dimentions 3

11 Minutes

Quality Dimentions 4

7 Minutes

3. Quality Projects

Quality Projects

3 Minutes

Planning for Total Quality Management

6 Minutes

PDCA Cycle

3 Minutes

4. Basic Quality Systems

Basic Quality Systems

5 Minutes

ISO Standers

4 Minutes

Types of Audits

4 Minutes

Sections and Stages of Audits

3 Minutes

Importance of Documentation 1

8 Minutes

Importance of Documentation 2

4 Minutes

5. The Most Important Basic Skills and Tools for Total Quality Management

Basic Total Quality Management Skills

4 Minutes

The Seven Basic Quality Tools

3 Minutes

Fish Bone Diagram

2 Minutes

Flow Chart

2 Minutes

Control Chart

5 Minutes

Pareto Chart

3 Minutes

Histogram

3 Minutes

Scatter Diagram

3 Minutes

Check Sheet

1 Minutes

10.

Six Sigma Model

5 Minutes

11.

Six Sigma Belts

4 Minutes

6. Course Wrap Up

Course Wrap Up

2 Minutes

About this course

Quality is the key to ensuring that products and services are provided at the highest levels of performance and efficiency, which contributes to meeting customer needs and expectations excellently and building a strong and reliable reputation in the market. Through this course, you will learn how to improve quality and performance in organizations in a comprehensive and effective manner. You will engage in modern concepts and advanced tools that will help you understand the foundations of total quality management and apply them in practice. Register now and start your journey towards excellence in the field of total quality management.

Course requirements and prerequisites

There are no requirements for this course. Your interest in the topic and your commitment to learning are all you need to achieve the utmost benefit from this course.