By the end of this course, you will be able to
Get familiar with the history and development of quality management concepts and the standards that contributed to their development over time and understand the importance of providing products and services with the highest levels of quality.
Use tools such as the SIPOC chart, Control chart, and Pareto chart to analyze and improve organizational processes. You will also be able to analyze data and make strategic decisions based on evidence and information.
Gain a comprehensive understanding of the components of TQM, quality dimensions, and ISO standards, and will be able to apply these concepts in your organization to ensure quality and sustainability goals are achieved.
Course details
- 3 h 36 m/37 lessons
- Last updated: 8/1/2024
- Course completion certificate
Course Content
Course Introduction
First Quality Definition
Second Quality Definition
Third Quality Definition
Course Introduction
First Quality Definition
Second Quality Definition
Third Quality Definition
Fourth Quality Definition
Stages of Development of Quality Science
SIPOC Plan (Part 1)
SIPOC Plan (Part 2)
Outputs
Components of Total Quality Management
Quality Management Intervention Procedures
Quality Aspects
Quality Dimentions 1
Quality Dimentions 2
Quality Dimentions 3
Quality Dimentions 4
Quality Projects
Planning for Total Quality Management
PDCA Cycle
Basic Quality Systems
ISO Standers
Types of Audits
Sections and Stages of Audits
Importance of Documentation 1
Importance of Documentation 2
Basic Total Quality Management Skills
The Seven Basic Quality Tools
Fish Bone Diagram
Flow Chart
Control Chart
Pareto Chart
Histogram
Scatter Diagram
Check Sheet
Six Sigma Model
Six Sigma Belts
Course Wrap Up
About this course
Quality is the key to ensuring that products and services are provided at the highest levels of performance and efficiency, which contributes to meeting customer needs and expectations excellently and building a strong and reliable reputation in the market. Through this course, you will learn how to improve quality and performance in organizations in a comprehensive and effective manner. You will engage in modern concepts and advanced tools that will help you understand the foundations of total quality management and apply them in practice. Register now and start your journey towards excellence in the field of total quality management.
Course requirements and prerequisites
There are no requirements for this course. Your interest in the topic and your commitment to learning are all you need to achieve the utmost benefit from this course.
Mentor
Dr. Mohammad Elsheikh
Founder & CEO of Eshfaa for Healthcare, Professional Certified Training Consultant, Healthcare Quality Consultant at AMIHM
968 Learners
3 Courses