Adham Bahgat

Adham has over 20 years’ exposure in designing and implementing Customer Experience and Change Enablement Strategies across organizations’ digital channels through collaborating with its leaders, managers, and frontlines to align and engage the organization with its new contact center strategy More Information: For over 15 clients across MENA region, Adham designed winning digital strategies, defined the desired customer journey, business capabilities requirements and roadmap implementation across assisted digital channels such as contact center, and self-assisted such as interactive voice response and mobile banking.